Effective date: 01.07.2015
ELAN Express LLC presents this privacy statement to describe how we collect, use, transfer and otherwise process Your personal data as an individual or entity for whom we offer or provide our travel, meeting and event services, as well as related products and services through our websites, mobile applications, email messages or other online and offline methods. The rest of this privacy statement does not apply to you, and your information is governed by this privacy policy. If you have any questions regarding your personal information, you can contact OOO Elan Express.
FUNDAMENTALS
| What information we collect | We collect information about you in connection with your registration, use, purchases or requests for our services. |
| How we use information | We use your information in accordance with the Laws of the Republic of Uzbekistan to provide our services, process payments, manage our websites and applications, create business ideas and promptly sell products or services. |
| How we share Your information | We have a contract with Your company or sponsor of your travel, which is our private or corporate customer, and we share information with you, as well as with airlines, travel providers and other providers to book your travel and provide our services promptly. We do not sell or share information with third parties so that they can sell their own products or services directly to you. |
| Own choice of quality advertising | We can use your information to ensure that you receive high-quality and only the necessary effective advertising, we respect your choice. |
| International rules for the use of information | We transfer your information outside of your country, in accordance with the law. No matter where your personal data is transferred, your personal data is protected in accordance with our data protection and privacy principles. |
| Your right | You have the right to be informed of how we process and access, correct, delete or provide your information, upon request and free of charge, as we use your information, to the extent permitted by law. |
| Changes | We will tell you about significant changes in the privacy policy by posting it on our website before it comes into force and, if necessary, by contacting you directly — to report the change. |
| Questions | If you have any questions about this privacy policy, please let us know. |
WHAT INFORMATION WE COLLECT
Personal information-If you contact us, register with us or receive services from us, we collect information about you. This may include your name, email address, phone numbers, employer, and physical addresses. We can also request a passport number, gender and date of birth for travelers if required. If we arrange travel for your satellites, we may collect similar information about them. Account information is included in your traveler profile, where we store the information you need to book your trip and provide you with our services. You can provide additional information on your traveler profile, including frequent traveler credentials, government IDs, and emergency contact information.
Travel Information-If you book a trip with us, we collect details of your trip (such as your arrival and departure location, airline, hotel and car information) and any other information necessary to complete your booking. We may also collect special categories of information to ensure availability, food preferences or other requested services.
Payment information to pay for orders and other transactions through our web service, we collect payment card information and other data necessary to process payments.
Device data – we collect information about how you access our services, including your computer’s IP address and information that may be obtained from it (such as your Internet service provider and General geographic location), your device’s unique identifier and other technical information. We also collect information about how you use our websites and mobile applications. We collect some of this information using cookies and similar technologies as described below.
COOKIES AND SIMILAR TECHNOLOGIES
We use session and persistent cookies, small data files transferred to your device, together with similar technologies (such as Internet tagging technologies, web beacons and embedded scripts) (collectively referred to here as “cookies and similar technologies”) to help provide you with a better, more personalized user experience (technical cookies). These technologies are used to improve user experience, remember your preferences (such as browsing language and login account) (cookies), and help us understand and improve how visitors use our websites, including which of our pages and products are most viewed (analytical cookies) and allow us to sell you products and services, as well as third-party products and services (advertising cookies).
The “Settings” or “Preferences” section of most Internet browsers and devices will tell you how to manage cookies and other technologies that may be transferred to your device, including how to disable such technologies. You can disable our cookies or all cookies through your browser or device settings, but please note that disabling cookies may affect some features of the website. In addition, as described above, we usually do not observe the “do track signals” that are sent to web browsers.
For more information about the settings of the main Internet browsers, please see their websites: Internet Explorer, Firefox, Chrome, Safari.
HOW WE USE YOUR INFORMATION
Providing our travel products and services – we use your information to book your trip, organize meetings and events, prepare itineraries and invoices, communicate with you about your trip or our products and services, provide customer service and manage your account.
Providing our travel products and services to corporate customers – we use your information to fulfill our agreements with your company or travel sponsor, share information about our products and services, and help ensure compliance with policies.
Payment information – we use your information to process transactions and provide you with appropriate quality service.
Operation of websites and mobile applications – we use device data to monitor and improve the performance and content of our services, provide updates, analyze trends and usage, in connection with our services and evaluate the effectiveness of our ads and offers.
Managing and improving our business – we use your information to comply with our company policies and procedures, for accounting and financial purposes, to detect or prevent fraud and criminal activity, to perform analysis and improve our business and services, and otherwise to comply with legal requirements.
YOUR CHOICE AND MARKETING
We may use personal information to tell you about our products and services or related businesses (such as restaurants, consumer products, tours and entertainment), to help us determine whether you may be interested in new products or services, and to provide promotional content that is relevant to your interests, location or route (with your consent or as required by law).
We may provide advertising to you on our websites or mobile apps, as well as via email and other channels, in accordance with applicable law and your choices. You also have a choice about how we will contact you. If you want us to stop sending you promotional messages, you can follow the instructions in our messages or update your traveler profile at any time.
We also send you messages that are necessary for our services; for example, we will contact you about your journey, your account maintenance, fulfilling your requests, or otherwise as required by law. Some of these service messages contain information that is provided to you as part of our service relationship with your company or travel sponsor (for example, messages that help you comply with travel rules).But if you opt out of promotional messages, you will continue to receive these service messages.
HOW WE SHARE YOUR INFORMATION
Companies or sponsors of your travels . Our services may be provided in accordance with the terms of a service agreement with your company or travel sponsor. We share your information with them to enable them to manage their needs and to ensure compliance with the travel policy of the company. At the request of your company or sponsor, we may also share information with our suppliers.
Affiliates and partners
We may share information within our group of companies to the extent permitted by law to enable them to provide qualitative analysis, improvement of their products and services.
Travel service providers and others
We share information with travel service providers (such as airlines and hotels) and travel service providers (such as ticket distribution systems and booking software providers) and manufacturers, as appropriate, to book your travel and provide services related to your travel and your company. We do not sell information to third parties so that they can sell their own products or services directly to you.
Suppliers We share information with vendors that perform functions on our behalf, such as other travel agencies, planning meetings and events, the providers of visa and passport services, developers of mobile applications and software, as well as suppliers providing it support, data placement, marketing and communication services, the collection of databases. These suppliers only access information as necessary to perform their functions as specified in our contracts with them.
Business ideas
We can combine the data of many people to create aggregated statistics that do not identify you personally. We use this data to understand business trends and conduct them, and we may share it with third parties.
Business payments
If we negotiate or complete a transaction related to all or part of a business (such as a reorganization, merger, sale or acquisition), we may disclose information to third parties involved in the transaction to the extent permitted by law.
Required or permitted by law
We may disclose information to regulators, courts and government agencies when we believe it will be permitted or required by law, by regulation or in court to protect the interests, rights and property of Elan Express LLC or others.
We may also share personal information with other parties as directed by you or with your consent.
HOW WE PROTECT AND STORE YOUR INFORMATION
We maintain reasonable administrative, technical and physical security measures to protect your information from unauthorized access and use. We retain your information only as long as it is necessary to provide our services and for legitimate business purposes, unless we have a legal order, judicial and regulatory investigations to hold it for longer periods of time.
INTERNATIONAL REGULATIONS
We may transfer your information to a jurisdiction outside of your country for the purposes described here, including to countries that may not provide the same level of data protection as your country. To protect the information, transfers will be made in accordance with the relevant data transfer agreements and other protection measures. Regardless of where we process your information, we protect it as described in this privacy statement and in accordance with applicable law.
YOUR RIGHTS
If you have created an account with us and would like to update the information you have provided to us, you may access your account to view and make changes or corrections to your information. You may also be entitled to receive information about how we process your information and access, correct, delete or expose, upon request and free of charge, the use of your information. To exercise these rights, please contact us at the address listed on the Contact page. We will try to fulfill your request as soon as possible. Please note that we may retain certain information for record-keeping purposes, to complete any transactions you have initiated prior to your request or for other purposes as required by law.
CHANGES
We may change this privacy Statement from time to time as our business processes or legal requirements may change. If we make material changes to this privacy Statement, we will post a notice on our website before the changes will take effect, and notify you if required in accordance with applicable law.
QUESTIONS
If you have any questions or complaints about Elan Express’s privacy policy, please contact us at +998909778899.